Frequently Asked Questions

Doggy daycare is just like daycare for kids, but it’s for dogs! In the morning, you drop off your loved one and a group of loving, well trained individuals cares for you pup all day long until you pick him or her back up! This safe, fun environment allows dogs to socialize and exercise all throughout the day. Our indoor play areas offer dogs a friendly, safe place to play without the dangers of rain, snow, extreme temperatures, or escape. Doggie Daycare helps dogs burns off excess energy, allowing dogs to be calmer, better behaved and ready to snooze through the night.

Much like you, your furry friend is an energetic, social animal requiring both mental and physical stimulation. That, and they like running around and playing all day. Just because you’re stuck in a cube from 9-5 doesn’t mean your BFF should be stuck in a crate or an empty house. Throw your dog a bone and bring him or her to The Dog Spot for some fun that’s truly off the leash.

All areas are heated and air conditioned, and fresh water is always available.

You must first fill out a New Membership Application and then set-up a time to bring in your best friend for an interview and temperament test. Documentation of vaccinations and spay or neuter certificates are required at this time. During your pup’s behavior assessment we will determine whether he/she is ready for group play.

Of course! You are welcome to visit and tour the dog spot at any time, with or without notice! Don’t forget we have webcams so you can keep an eye on your pup at any time.

We constantly mop, sweep, sanitize and vacuum! The sanitation of The Dog Spot is a constant and ongoing process. Only the highest quality, pet safe, and industry specific disinfectants are used in our facility. Your dog’s safety, health and happiness are our highest priorities.

All dogs over 6 months old must be spayed or neutered. We require that all dogs are healthy and free of contagious illnesses as well.

The only thing we ask you to bring is your dog’s food, preferably in individual baggies. It’s best to keep your dog on the diet that he/she is used to in order to minimize the risk of an upset tummy. While we do have plenty of toys available for use during daycare sessions, you’re welcome to bring a few familiar toys from home that we can keep in the condo while your dog is boarding with us. Please be sure that all belongings are clearly labeled as they may be removed from the condo for periodic cleaning.

We perform a series of planned exercises designed to assess the new dog’s potential for aggressive behavior. Simultaneously we determine the dog’s current level of social development to ensure that he/she is not aggressive and can play well with others.

The American Kennel Association and the vast majority of veterinarians are against cage free boarding. Dogs are den animals and feel more comfortable sleeping alone and being uninterrupted.

The vast majority of dogs we care for are house pets and very well house trained. We monitor everyone carefully to make sure they are going potty normally. We address any problems or inconsistencies as needed. Our artificial grass and fire hydrant helps the dogs feel at ease to go to the bathroom when necessary.

Unless you happen to have a fire hydrant and 25 other dogs in your living room, you shouldn’t see any changes in your dog’s potty habits!

We accept many different types of food, but have chosen not to accept raw meat because of the human health concern of handling raw meat. There are some frozen and formulated raw diets that may work well as an alternative during boarding. Please call for suggestions.

The dog spot has indoor and outdoor play areas, but in the case of inclement weather we’re often unable to use the outdoor areas. On rare occasion if the inclement weather persists all day and we happen to be above indoor capacity, we may have to kennel dogs and rotate them in and out as not to create an unsafe environment due to over-crowding. For example if we have 80 dogs, we may have to divide them up into smaller groups. Group A and B may be out for an hour or two while groups C and D are temporarily kenneled. After an hour or groups C and D would get to play while groups A and B would be given a break. This is a worst case scenario and typically only occurs when there’s extremely inclement weather or over holidays.

SPS East, LLC DBA Spot’s Pet Supply, reserves the right to limit returns and exchanges at our discretion.

Spot’s needs a valid receipt in order to process any return or exchange. If you do not have your receipt we will not accept the return or exchange.

Discontinued or discounted items marked as “Last Chance”, “Final Sale”, etc., and bulk items such as biscuits and loose treats are not eligible for return, or exchange.

ALL RETURNS OR EXCHANGES MUST BE MADE WITHIN 7 DAYS. All return merchandise must be in its original packaging with tags and in resalable condition.

• For health reasons we are not able to return or exchange the following items: pet beds, pet crates, pet carriers and totes, e-collars, pet grooming supplies, or apparel.

Additional information:

• All returns will be refunded in the same method of original payment.
• Credit cards will be refunded on the same card as the purchase. It may take up to 14 days for the refund to go back into the bank account.
• Cash purchases over $40 will be mailed out in a check. Checks may take up to 14 business days to arrive. A valid State ID will be needed for the return address.
• Gift cards may not be duplicated if lost or stolen. Gift cards are not returnable or refundable for cash.
• We do not accept scratched, chewed, hairy, or otherwise damaged products

In general food items must be at least 3/4 full to be eligible for return, but will be at our discretion.